Customer Service Manager – Out of Hours Enfield Contract £30.04 per hour Our client is looking for an experienced Customer Service Manager – Out of Hours This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs Extensive frontline operational experience and strategic oversight essential. We're specifically looking for someone who not only understands day-to-day service delivery but can also take a broader view—developing the service, identifying opportunities for income generation, and contributing to long-term planning. A blend of practical leadership and strategic thinking is key for this role. Are you a dynamic leader with a passion for delivering exceptional customer care in critical services? Do you thrive in fast-paced, high-stakes environments where your decisions make a real difference? If so, we want to hear from you. About the Role We are seeking an experienced Telecare & Out-of-Hours (OOH) Customer Services Manager to lead our dedicated team in providing 24/7 support to vulnerable individuals and communities. This is a pivotal role ensuring the smooth operation of our telecare and emergency response services, with a strong focus on quality, compliance, and compassionate care. Key Responsibilities - Lead, motivate, and develop a high-performing team of contact centre professionals across Telecare and OOH services - Oversee daily operations, ensuring KPIs, SLAs, and regulatory standards are consistently met - Drive continuous improvement in service delivery, customer satisfaction, and staff engagement - Collaborate with internal departments and external partners to enhance service integration and responsiveness - Manage escalations, incidents, and service disruptions with calm, decisive leadership - Monitor performance data and produce regular reports for senior leadership What We're Looking For - Proven experience managing Telecare, OOH, or emergency response services - Strong leadership and people management skills, with a coaching mindset - Excellent understanding of safeguarding, data protection, and service compliance - Ability to remain calm under pressure and make sound decisions in real-time - Tech-savvy with experience in CRM/contact centre systems and performance dashboards - Flexible, resilient, and passionate about making a difference PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer