Head of Business Systems
Contract: Permanent, Full-Time
Location: Hybrid – Maidenhead, Berkshire (flexible working, 3 days in office per week)
Salary: Competitive package + £6,000 car allowance + bonus + extensive company benefits
At Dignity, we support families during some of the most important moments in their lives. We are looking for the Head of Business Systems to lead, modernise and optimise the platforms that underpin our organisation.
What you'll be responsible for
* Enterprise systems leadership – setting strategy, roadmap and operating model for Business Systems, ensuring predictable delivery, strong governance and continuous improvement.
* Finance systems ownership – accountable for Oracle E‑Business Suite, partnering with Finance to improve controls, reporting, automation and audit readiness.
* HR systems – owning and enhancing HR platforms to simplify processes and ensure high‑quality people data across the organisation.
* CRM transformation – leading the delivery and adoption of a new CRM solution, from implementation and integration through to benefits realisation.
* Specialist operational systems – owning and improving funeral and crematoria line‑of‑business platforms that support front‑line operations and customer journeys.
* Integration, data and reporting – driving a coherent integration strategy, improving data quality and enabling consistent operational and financial insight.
* Service, risk and vendor management – ensuring robust application support, effective supplier performance and strong compliance with regulatory and data protection requirements.
What we're looking for
* Significant experience leading enterprise applications or business systems functions, including people leadership.
* Hands‑on understanding of Oracle E‑Business Suite in a finance context.
* Delivered and embedded CRM platforms, including migration, integration and user adoption.
* Experience improving HR systems (HRIS) in partnership with HR teams.
* Confidence operating in regulated, customer‑facing environments and managing risk, controls and governance.
* Commercially minded, outcome‑focused and comfortable balancing strategic vision with hands‑on delivery.
* Thrives in complex, cross‑functional environments and builds trusted relationships with senior stakeholders.
Why join us
* A senior, visible role with real influence across the organisation.
* The opportunity to lead a major transformation, including a CRM rollout.
* Work that genuinely matters, supporting colleagues who deliver essential services to families.
* Competitive annual salary.
* Other benefits: £6,000 car allowance, 25 days holiday + bank holidays, 10% annual company bonus, 4x life assurance, pension scheme, private healthcare, and hybrid flexible working.
Equality, Diversity and Inclusion Statement
Our vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
FCA Statement
We’re regulated by the FCA, so some roles may be subject to background checks.
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