Your newpany
My client, a leading manufacturer with a large client base across the UK and Europe, is seeking a professional Customer Service Administrator / Receptionist to join their team on a permanent basis. The organisation is one of the leading suppliers throughout Europe and can boast a strong reputation for quality products with innovative design.They work in partnership with factories all over the world producing high-quality products and pride themselves on the service they provide to both internal and external customers.
Your new role
The position is being offered full-time Monday to Friday with a hybrid model in place, working from home on Fridays. The main purpose of this role is to act as the main point for handling all customer service queries and to provide administrative support for the Sales Desk and Sales Administration Manager.
Based on reception, some of your duties will include but not limited to.
Build effective working relationships across the business and represent the team in a highly professional mannerProvide a point of contact for all consumer queries
Provide relevant and appropriate information to answer consumer queries through written and verbal means
Resolve queries in a timely manner
Answer iing calls including overflow from receptionProvide general administrative support for the sales desk team and sales administration managerProvide reception cover during sickness and holiday periods, including breaks
Maintain and track customer service history
Manage an effective filing and tracking system
Ensure all customer care requirements are met
Generate and distribute department daily reports
What you'll need to succeed
Proven history in a customer service / reception position
Strongmunication skills both written and verbal
Professional and friendly attitude
Passion for going that extra mile
Fullypetent in all Microsoft packages
What you'll get in return
Free parking
Hybrid model
Progression opportunities