Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.
We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.
We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.
With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.
Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients
We are seeking a dedicated and skilled Resident Liaison Assistant Officer to join our dynamic team.
Overview of Role This role will play a significant part in maintaining strong relationships with our residents and ensuring the smooth operation of our services within the local authorities and housing associations. If you have impeccable attention to detail, excellent communication abilities, and a passion for customer service, we want to hear from you.
The Role The Resident Liaison Assistant Officer will act as an integral member of our customer service team, delivering outstanding support and problem-solving service to residents. The successful candidate will balance multiple tasks effectively, ensuring administrative excellence within a fast-paced environment.
Key Responsibilities Act as the first point of contact for resident enquiries, providing professional customer service support.
Manage administrative duties with accuracy and efficiency, adhering to internal processes and policies.
Coordinate efficiently with other teams and departments to resolve resident queries and concerns.
Utilise IT systems competently for scheduling, reporting, and communication tasks.
Support continuous improvement initiatives by identifying potential service enhancements.
Required Attributes Exceptional attention to detail and administrative skills.
Strong multitasking abilities to handle tasks concurrently.
Resilient and capable of working under pressure with a solution-oriented mindset.
Excellent organizational abilities to prioritize and manage workload efficiently.
Proficient with IT systems, including MS Office Suite.
Friendly and professional attitude in all interactions with team members and residents.
Experience in customer service oriented roles.
Effective communication skills, both written and verbal.
Ability to maintain a high level of professionalism and confidentiality.
A flexible and adaptable work ethic, ready to collaborate in a team setting.
What We Offer Employee wellbeing programme, occupational health support, telephone support- counselling for staff
Service level awarded annual leave
Technical training and certifications relevant to the role.
Enhanced Maternity & Paternity Packages
Dental & Healthcare cash plan
Cycle to Work Scheme
Electric Vehicle Leasing Scheme
Gender & Equality Working Group
Sureserve Academy- a platform for development, career progression
Employee Voice Programme
Social activities for all of our teams
Sureserve Legends- celebrating the fantastic ways in which our employees live our values.
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
Join us in our mission to deliver excellence across the UK.
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