The Customer Support Agent will provide exceptional customer service, assisting clients with their financial services inquiries and resolving issues efficiently. This role, based in Southampton, is ideal for someone with a proactive approach to problem-solving and a strong focus on customer satisfaction. Client Details The employer is a medium-sized organisation within the financial services industry, dedicated to offering tailored solutions to their clients. They are committed to providing a professional and supportive environment for their employees. Description The key responsibilities for the Customer Support Agent role are: Respond to customer inquiries via phone, email, or online platforms in a timely and professional manner. Provide accurate information about financial products and services. Resolve customer issues and complaints efficiently while ensuring customer satisfaction. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with other departments to address customer needs effectively. Identify opportunities to improve customer experience and suggest process improvements. Stay up to date with the industry trends and company policies. Meet or exceed key performance indicators and service level agreements.Profile A successful Customer Support Agent should have: Previous experience in a customer service role, ideally within financial services (But not essential) Strong ...