Berkshire Women’s Aid (BWA)
Title: Domestic Abuse Helpline Worker x 2
Part Time: 22.5 hours per week
Salary: £22,350-£24,650 FTE (£13,410-£14,790 pro rata) per annum
Contract: Permanent
BWA works to enable people living with the devastating impact of domestic abuse to see and make choices about their future and to rebuild safe and strong lives, free from abuse. We are a registered charity and company limited by guarantee.
We are looking to recruit two committed part time Domestic Abuse Helpline Workers based at our offices in Reading on a hybrid basis. BWA provide Helpline services Monday to Friday (including some evenings) and are currently seeking two team members who are able to work flexibly and, in addition to day time hours, cover one evening per week and alternate Saturday mornings.
Helpline is often the first point of contact for survivors and professionals; Helpline Workers undertake a range of tasks including crisis intervention, risk assessments and referrals for those seeking support, as well as providing comprehensive advice to professionals. As part of the helpline team, you will answer calls, respond to voice messages, live chat and emails and collect the monitoring data on our helpline.
We are looking for an individual who is able to work in a fast-paced environment and is committed to building strong relationships with a wide range of professional agencies.
BWA provides full induction and training to new team members to develop the skills required for this specialist role.
An enhanced DBS check will be required for the successful candidate for this role.
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
BWA is an equal opportunities employer.
Details for this role can be downloaded from this page of the website. No CVs will be accepted and no agencies.
To apply please download an application form & full job description from our website:
Join our team
For further information please contact info@bwaid.org.uk or call 0118 9500182.
Closing date: Open
Suitable candidates will be invited to interview as their applications are received and the first suitable candidate will be recruited.