The Role:
1. To manage and control the services (catering, cleaning, ground waste management) for the client to the agreed specification and to the agreed performance, qualitative and financial targets.
2. To lead the operating areas and the teams to ensure delivery against Key Performance Indicators.
3. Motivate and lead high performing teams to achieve their objectives.
4. To proactively manage services across the sites, providing support and guidance to teams ensuring a high level of services provided to the client.
5. In conjunction with the relevant departments work towards the continuous development and implementation of service standards, styles and products within your patch and part of the wider catering service line.
6. Ability to engage a wide range of personalities and take people with you through belief and energy.
7. Strong on your ability to plan, organise and prioritise across a large stakeholder group.
8. Coordination of the refilling, unpacking, and sorting of stock.
9. Maintain the presentation and housekeeping standards.
10. To ensure that any client queries are dealt with effectively and quickly ensuring client satisfaction.
11. Valid driving licence
The Person:
12. Attention to detail in all aspects of work.
13. Leads by example and lives our values.
14. Enthusiastic about our customer service and reputation
15. Flexible and positive with a Can-Do attitude
16. Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis. The post also requires proficient skills in computer literacy.