Job Description
Operations Generalist – Financial Services
Location: Southampton (Office-based initially, hybrid after probation)
Team: Operations
Hours: Full-time, 37.5 hours/week
Looking for a role where no two days are the same?
We’re supporting a fast-growing financial services business in Southampton in their search for an adaptable Operations Generalist. This is a broad role covering multiple areas of the customer journey and business operations — ideal for someone who thrives on variety, can hit the ground running, and is excited to grow into a long-term career.
What you’ll be doing:
* Get involved across pre-payout origination, post-payout servicing, complaints, marketing, and customer journey
* Handle ad-hoc requests and support day-to-day business operations
* Use data to interpret trends and improve processes (Excel/SQL skills expected; R and stats modelling a big plus)
* Work closely with teams across the business, ensuring smooth collaboration
* Adapt to shifting priorities while building depth in areas of personal interest
About you:
You’re proactive, adaptable, and a natural team player. Ideally, you’ll bring:
1. Solid experience ...