Pensions Administrator - Senior Team Leader – Glasgow, Chichester. Leeds or any other UK locationWhat can you expect:To lead your team to provide an accurate, reliable and high standard of data solutions to Trustees, third parties and internal teams alikeYou will manage the client relationships for high profile or escalated client projects, acting as the central point of contact for guidance and budgetingGuide, develop and monitor your team, highlighting training or development needs, recognising success and managing talentReporting into the Data Team Senior Manager you will need to demonstrate an adaptable and innovative approach to problem solving, and the ability to build relationships based on honesty, respect and encouragement to achieve successWhat is in it for you:A role that can offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis variety and career progression within a large stable corporate organisationCompetitive Benefits Package including: a generous pension, life cover, private healthcare, income protection, employee assistance program, and a range of flexible benefits25 days holiday with the flexibility to buy or sell up to an extra 5 days per annum, an extra day given around Christmas time and another extra day given for you to take a volunteering dayDoctor, dentist insurance, cycle scheme, health assessments, discounted gym membership plus many moreDiscretionary bonusCorporate discountsWe will count on you to:To ensure that your team follows procedures when undertaking work for Members, Trustees and Clients across all aspects of data processingQuickly identify and analyse risks in pension scheme data, which may impact on effective project deliveryEnsure Errors and omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales, through liaison with the Professional Champion. Handle first level escalations and then further escalate as appropriate to the Data Team Senior ManagerBe accountable for your contribution to the performance of the service delivery of your team and reporting progress on a regular basis, and for the standard and quality of own workReview pension calculations, data audits and data corrections, enter and review pensions data and respond to data queries enquiries to the required standard using excel worksheets and following process guidance material across a wide range of project tasks where requiredTo accurately record own time spent and conduct a weekly review of time recorded for the team, in accordance with standard proceduresEnsure all team members are meeting their individual utilisation and chargeable hours targets, weekly review of all entries on Management Information (Tracker) and take corrective action where appropriateOwn and monitor assigned client project and task budgetsManage high profile and escalated projects, ensuring that assigned project tasks are completed in line with timescales set out in the project plans or otherwise agreed with the client at the required level of qualityAgree appropriate requirements, deadlines and budgets with clients for assigned projects and attend project review meetings and project kick off callsBe responsible for People Management within your team, holding a monthly 1:1 meeting with all team members and a weekly huddle with the full team including offshore colleaguesEnsure all colleagues have a development plan in place and actively support and guide team members by sharing knowledge from your own experience to help colleagues consistently deliver client satisfactionManage the capacity of the team and act as a mentor and role model for the team, knowing when to support and challenge others to help create a high performing but fun working environmentBe accountable for the Perform and Grow framework and for support provided within the team and manage team training plans and development of individuals on the teamEncourage professional qualifications where appropriate and ensure succession planning is in placeWhat you need to have:Proficient Computer Skills – in particular Microsoft office, Word and ExcelStrong drive to develop self and othersRelevant experience in managing a project based teamAbility to develop and implement processes and improvementsAdvanced process awareness with the ability to solve problemsAnalytical aptitudeWhat makes you stand out:PMI qualifications (or equivalent)About MercerMercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit. Follow Mercer on Twitter @Mercer.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at TAUK@mmc.com to discuss any specific needs.#hybridJob SummaryJob number: R_238810Date posted : 2023-09-07Profession: Customer ServicesEmployment type: Regular