Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
What skills, knowledge and experience will you need?
* Proven experience delivering high quality Service Design in a fast paced environment.
* Strong track record of engaging with stakeholders to provide clear analysis, insights, and recommendations.
* Solid understanding of the ITIL framework, supported by relevant qualifications.
* Demonstrated ability to work collaboratively across teams and build effective working relationships.
You and your role
We are looking for someone with strong experience in delivering high quality Service Design.
Here you'll apply service design principles to create effective, reliable and services that are used by millions of people.
You will also work closely with a range of stakeholders, engaging regularly to gather insights, provide analysis and offer well informed recommendations - you'll need good communication skills and to be able translate complex information into clear guidance.
Your expertise is underpinned by your understanding of the ITIL framework, supported by relevant qualifications. You will use this knowledge to ensure service design approaches are aligned with established best practice and organisational standards.
We don't work in silos. You'll collaborate across different functions, building strong relationships and contributing to a positive, productive working environment and a strong community of practice.
Your approach will help ensure services are designed and delivered in a way that supports both operational needs and wider organisational goals.
Location
You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you.
Hybrid Working
We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay
We offer competitive pay of £44,447.
Pension
You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year.
Holidays
A generous leave package starting at 24 days rising to 26 days after one year (and 31 days over time). You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
Benefits
* Flexible working including flexible hours and flex-friendly policies
* Time off volunteering and charitable giving
* Bring your authentic self to work with 'I Can Be Me in DWP'
* Discounts and savings on shopping, fun days out and more
* Interest‑free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
* Sports and social activities
* Professional development, coaching, mentoring and career progression opportunities.
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