Do you enjoy building solid internal and external relationships resulting in growth?
Do you enjoy collaborating cross-functionally to deliver on common goals?
About Us
LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.
About The Role
Combining relationship management with subject matter expertise, the Customer Success Manager (CSM) maximizes the value of our solutions by driving successful outcomes for customers, helping them optimize workflows, and transforming their approach to online research. By delivering an exceptional customer experience, they support customer retention and contribute to business growth. Additionally, the CSM develops, implements, and/or delivers technical training related to the organization’s products. They collaborate with product development teams to update training materials, ensuring accuracy and effectiveness of courseware and supporting resources aligned with new product releases. The CSM may also provide technical product training to internal staff—such as customer service teams, engineers, and sales personnel—as well as to customers, ensuring comprehensive understanding and effective use of solutions
Responsibilities
* Develop professional expertise within your discipline, expanding your capabilities and knowledge.
* Adhere to guidelines and procedures to resolve issues, working with moderate guidance.
* Train and mentor new colleagues.
Requirements
* Demonstrates a solid understanding of basic concepts and procedures, effectively handling a variety of routine tasks.
* Understands key business drivers and uses this knowledge to complete tasks efficiently.
* Capable of assisting in training new team members and contributing to performance evaluations.
* Applies established procedures to resolve routine issues effectively.
* Performs tasks with moderate guidance and supervision.
* Clearly and straightforwardly explains complex information in basic situations.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
* Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
* Generous holiday allowance with the option to buy additional days
* Health screening, eye care vouchers and private medical benefits
* Life assurance
* Access to a competitive contributory pension scheme
* Save As You Earn share option scheme
* Travel Season ticket loan
* Electric Vehicle Scheme
* Maternity, paternity and shared parental leave
* Employee Assistance Programme
* Access to emergency care for both the elderly and children
* RECARES days, giving you time to support the charities and causes that matter to you
* Access to employee resource groups with dedicated time to volunteer
* Access to extensive learning and development resources
* Access to employee discounts scheme via Perks at Work
About The Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and preventing bribery and corruption within their supply chains. We partner with leading global associations and customers to help collect evidence against war criminals and provide tools to combat human trafficking. We endeavour to advance the rule of law across the world.Our teams are combining unparalleled legal and business information with analytics and technology to advance what’s possible for the way our customers work and to advance what’s possible in the world by strengthening the rule of law.
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