Role
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
Job reference
RF-2511-16
Location
Greater Belfast
Posts available
1
Working pattern
* 40 hours per week
* Monday to Friday
Rewards
* 33 days' paid holidays (pro rata)
* Employee Assistance Program to support your health & wellbeing
* Company Pension Scheme
* Financial Education/Financial wellbeing advisory service
* Training and opportunities for career progression
* Company Events
* Company vehicle and car allowance included
* Company mobile and laptop
Responsibilities
* Ensure all staff have completed induction and appropriate skills based training and identify any retraining needs of employees.
* Deal with all staff performance, disciplinary issues in line with company procedures.
* Ensure a safe working environment.
* Ensure client queries are dealt with effectively and quickly ensuring client satisfaction.
* Co‑ordinate cleaning schedules and absence cover with cleaning teams and mobile cleaning teams.
* Identify areas of improvement within your business area in relation to productivity, improvement in allocation of hours and any other areas that affect monthly results.
* Conduct weekly meetings with Operations Managers.
* Interface with clients to complete monthly KPI returns.
Qualifications and skills
* Full driving licence.
* IT skills – use of Online HR, Payroll and Audits.
* Proven track record of working within the cleaning industry at supervisory level with experience of multi‑contract management ideally including office, industrial and education sector cleaning.
* Excellent communication skills.
* Financial acumen and experience of budget management.
* Health & Safety experience.
* Basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day‑to‑day basis.
* Proficient skills in computer literacy.
Legal & EEO statement
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Mount Charles Group has a policy on recruiting ex‑offenders; a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
Application process
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Closing date
Fri 12 December 2025
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