We are seeking an experienced Air Freight Coordinator to provide top-tier operational support for air freight customers, ensuring shipments are managed efficiently and cost-effectively, from initial booking through to final delivery.
Key Responsibilities
* Manage daily air freight export operations, with a focus on LATAM shipments.
* Build and nurture strong relationships with customers, suppliers, airlines, and overseas agents.
* Coordinate the timely collection and delivery of shipments, ensuring full compliance with regulations.
* Provide accurate, competitive quotes to customers and partner agents.
* Ensure all shipping and customs documentation is prepared and verified.
* Work closely with customs brokers to ensure smooth clearance for imports and exports.
* Proactively track shipments, addressing any delays or service issues as they arise.
* Maintain precise records within Cargo wise (training available).
Requirements
* At least 4 years' experience in logistics operations within a UK freight forwarding company.
* Strong understanding of air freight operations, including UK suppliers and airline routings.
* Knowledge of UK customs clearance processes for both imports and exports.
* Excellent computer skills and ability to adapt to new systems quickly.
* Strong communication, organizational, and problem-solving skills.
* Ability to work efficiently under pressure and meet deadlines.
* Proficiency in Portuguese and/or Spanish.
* Experience with Cargo wise software.
* Previous experience with LATAM trade lanes
Benefits
* Hybrid working
* Standard hours: 9:00 AM – 5:30 PM.
* Annual company bonus scheme.
* Training budget for Dangerous Goods certification.