Position
eRS Manager
Overview
Location – Home based with expected travel. Hours – Full time 37.5 per week. We are looking for an eRS Manager to join Ramsay Health Care UK. The eRS Manager will lead the effective management and optimisation of the NHS eReferral Service (eRS) across the organisation, driving NHS growth, ensuring best practice and supporting sites in maintaining compliance with national targets and operational priorities.
Key Responsibilities
* Lead and oversee the effective management of the eRS system to support NHS growth and ensure best practice.
* Develop and refine eRS processes to align with national guidance and performance expectations.
* Support sites in maintaining high‑quality, accurate information within the eRS system.
* Produce organisation‑wide reports on eRS activity, including referral volumes, market trends and service utilisation.
* Develop analytical tools and dashboards to measure performance and support informed decision‑making.
* Conduct competitive analysis and research wider market trends to identify opportunities for optimisation and growth.
* Act as the primary liaison with NHS Digital / NHS England for updates, developments and national initiatives.
* Arrange, coordinate and lead internal eRS review meetings with hospitals and operational teams.
* Provide training, guidance and ongoing support to operational teams on all eRS processes and systems.
Qualifications & Experience
* Strong understanding of current healthcare industry issues.
* In‑depth knowledge of the NHS eReferral Service (eRS).
* Experience with NHS pathways, RTT (Referral to Treatment) and patient journey processes.
* Full UK driving licence.
* Previous experience working within the private healthcare sector (preferred).
* Knowledge of continuous improvement methodologies and auditing processes (preferred).
* Experience introducing, supporting or developing patient administration systems (preferred).
* Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook).
* Strong attention to detail with the ability to produce clear, professional reports and presentations.
* Excellent communication skills, with the ability to engage and influence stakeholders at all levels.
Why Join Us?
At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work‑life balance and career development, because we’re people caring for people.
Health, Wellbeing & Financial Security
* Private Medical Cover, with the option to add your partner and dependants.
* Discounted Bupa Dental Insurance.
* Life Assurance (Death in Service) x3 your base salary.
* Private Pension, with Ramsay matching up to 5% after a qualifying period.
* Employee Assistance Programme.
Work‑Life Balance
* 25 days annual leave + bank holidays, with the option to buy or sell additional days.
* Flexible shift patterns, where possible.
* Family‑friendly policies including enhanced parental leave.
* Volunteer leave to support causes that matter to you.
Career Development & Recognition
* Training and Development via the Ramsay Academy to support your career development.
* Colleague recognition programme to celebrate our people.
Lifestyle & Everyday Perks
* Access to our benefits platform, offering a wide range of discounts.
* Cycle2Work scheme.
* Subsidised staff restaurant, where possible.
* Free parking on site, where possible.
About Us
Ramsay Health Care UK is a well‑established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. We are respected within the healthcare industry and are one of the leading providers of independent hospital services in England, with a strong, long‑standing relationship with the NHS.
Equality & Legal
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
Questions
To ask any questions before applying, please contact Amy on amy.green@ramsayhealth.co.uk.
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