Overview
You'll work collaboratively across EPD, GTM, Customer Success, and Services teams to define scalable, secure, and repeatable architecture practices that reduce client friction and accelerate time-to-value. This role requires deep technical expertise combined with the ability to translate enterprise customer needs into actionable product and engineering requirements.
Responsibilities
* Collaborate with EPD teams to identify, plan, and implement proofs of concept and enterprise patterns that ensure Instabase can deploy with minimal friction across our client base
* Partner with Product and Engineering to represent enterprise customer needs and reduce architectural friction points across the platform
* Maintain enterprise architecture requirements in partnership with product teams, focusing on reducing deployment complexity and improving customer success
* Lead technical design reviews to ensure enterprise solutions meet scalability, security, and compliance requirements
* Build and maintain documentation that enables client‑support teams including Customer Engineering, GTM, and Customer Success
* Support GTM teams by providing technical expertise to convert technical objections into solutions, offering feedback to reduce friction and maximize client time‑to‑value
* Assist in questionnaires concerning architecture focus areas and support Customer Success to enable efficient client platform deployments and successful integrations
* Participate in RFP responses and client architecture reviews, particularly for enterprise and regulated industry requirements
* Mentor engineers and other team members on enterprise patterns and provide guidance to junior architects and customer‑facing teams
* Support paid proofs‑of‑value with architectural guardrails and criteria for successful self‑managed deployments
* Define and enforce scalable, secure patterns for deploying compute, storage, and messaging across AWS, Azure, GCP, and enterprise Kubernetes environments
* Lead enterprise architecture reviews to ensure solutions meet customer requirements around authentication, authorization, disaster recovery, and compliance
* Develop reference architectures for repeatability and reuse across global teams, with particular attention to Financial Services and other regulated industries
* Stay current with enterprise technology developments and cloud architecture best practices
* Own complex client deployments and deliver enterprise solutions end‑to‑end to production
Qualifications
* 10+ years of experience in enterprise architecture, solutions architecture, or infrastructure engineering in a SaaS, cloud‑native, or enterprise software company
* Deep technical fluency with AWS, Azure, and GCP, as well as enterprise Kubernetes environments (on‑premises and hybrid)
* Strong background in infrastructure‑as‑code tools: Terraform, AWS CloudFormation, Azure Bicep/ARM
* Experienced in building or advising on secure, scalable architectures that include authentication, disaster recovery, asynchronous processing, and configuration management
* Expert at understanding enterprise customer requirements and translating them into technical specifications and architectural guidance
* Hands‑on coding ability in Python, Go, or C++ to support automation and architectural prototypes
* Skilled in continuous integration and deployment (CI/CD) methodologies and toolchains
* Strong communicator, capable of translating complex technical concepts for both technical and business stakeholders
* Self‑driven and comfortable working independently across a geographically distributed team
* Experience collaborating with cross‑functional teams, including Sales, Sales Engineering, Engineering, Product, and Customer Success
* Familiarity with enterprise compliance requirements, particularly in regulated industries such as Financial Services
* Proven track record of delivering high‑quality enterprise solutions that reduce client friction
* Strong project management skills with the ability to complete projects of large scope spanning pre‑sales through post‑sales
About Instabase
At Instabase, we're passionate about democratizing access to cutting‑edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite. Instabase offers a consumption‑based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer‑centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top‑tier solutions that provide unmatched advantages for everyday business operations. With offices in San Francisco, New York, London, and Bengaluru, Instabase is a truly global company. We are people‑first, and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly.
Benefits
* Flexible PTO: Because life is better when you actually live it!
* Instabreak Fridays: Enjoy 6 company‑wide Friday breaks scheduled throughout the year, giving you long weekends to relax and recharge!
* Comprehensive Coverage: Top‑notch medical, dental, and vision insurance.
* Parental Leave & Fertility Benefits: Supporting you in growing your family your way.
* Therapy Sessions Covered: Mental health matters‑ 10 free sessions through Samata Health.
* Wellness Stipend: For gym memberships, fitness tech, or whatever keeps you thriving.
* Lunch on Us: Enjoy a lunch credit when you're in the office (we're in on Tuesdays and Wednesdays).
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