Responsibilities
1. Conduct regular performance reviews and maintain effective communication with clients, ensuring their needs are met and issues are resolved promptly.
2. Act as the senior client contact, building strong relationships and fostering collaboration between client stakeholders and internal teams.
3. Gather client feedback to measure satisfaction, identify opportunities for account growth, and deliver updates on performance and industry trends during client meetings.
4. Deliver transparent and up-to-date reporting on account performance, risks, opportunities, and strategic initiatives, whilst ensuring all contractual and client reporting requirements are met.
5. Monitor and analyse key metrics such as volume and revenue trends, collaborating with clients for forecasting and maintaining accurate records in CRM systems and internal trackers.
6. Oversee workflow, resources, and financials to enhance efficiency, drive improvements, and support seamless service and project delivery.
7. Promote best practices and process optimisation, ensuring successful service set-ups and rollouts for clients.
8. Proactively collaborate with clients and internal stakeholders to resolve complaints, manage major issues, and oversee Service Improvement Plans to ensure swift and effective outcomes.
9. Lead and develop a high-performing, adaptable team through coaching, mentoring, and effective communication, while managing all aspects of performance and development in line with company policy.
10. Foster a culture of continuous improvement and ensure team alignment by identifying training needs, implementing development plans, and keeping the team informed via structured updates.
Additional responsibilities may be assigned as needed.
Requirements
11. Market awareness in background in screening is a must
12. Significant demonstrable experience managing key accounts/client in similar roles
13. Skilled in retaining and expanding complex accounts.
14. Able to take accountability and proven track record of meeting and exceeding revenue and retention goals
15. Demonstrates exceptional leadership and team management skills
16. Passion for and commitment to delivering service excellence
17. Courage, skill, and poise to approach the facts and engage in conversations with team members and customers.
18. Excellent listening, negotiation, escalation management, and presentation abilities, demonstrating an ability to influence clients and other stakeholders
19. Data-driven, the experience and love of gathering, interpreting, and presenting data
20. Strategic, analytical and lateral thinker with a strong solutions focus
21. Ability to deliver dynamic & professional presentations.
$48700 - $65000 a yearThe annual base salary for this position ranges from £48,700 -£65,000 Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training. This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan. The Company also offers a full range of benefits, including medical, dental, and 401k. Your recruiter can share more details about the specific compensation package during the hiring process