Service Coordinator Location: South West Depot | Salary: Up to £38,000 | Hours: Full-Time, Permanent Reports to: Rental Service Manager Your Role As a Service Coordinator, you’ll ensure our rental fleet runs smoothly. You’ll manage breakdowns, schedule engineers, support Field Service Engineers, and be the main point of contact for customers — keeping operations efficient and reliable. Key Responsibilities Manage breakdowns and technical helpdesk queries Diagnose and resolve faults remotely where possible Coordinate engineer schedules and preventative maintenance Monitor service activity and highlight recurring issues Maintain accurate service records and reports Liaise with parts and depot teams to ensure smooth operations Arrange service visits and maintain clear communication with customers Support Field Service Engineers on a daily basis Contribute to continuous improvement and ensure compliance with Health & Safety, ISO 9001 & ISO 14001 standards What We’re Looking For Electrical or mechanical background Experience in service coordination or supervising engineers Knowledge of generators or similar plant equipment Strong organisational and problem-solving skills Excellent communication skills and customer-focused attitude IT competent Forklift licence (preferred) Experience in plant hire or ISO-certified environments Benefits Salary up to £38,000 EOT Bonus Scheme – share in the company’s success Training, upskilling, and career progression Holiday Buy & Sell Scheme Pension scheme Private medical scheme (max £100 excess) Life assurance 23 days holiday (plus bank holidays), increasing up to 28 days