Receptionist/Administrator
We are looking for an enthusiastic, hard‑working Receptionist/Administrator to work within the existing Reception team providing efficient and effective reception services across the Trust, based at the John Radcliffe Hospital, Churchill Hospitals and OUH Cowley on a rotational basis.
The closing date is 11 May 2026
The role requires reliability, flexibility, a friendly disposition, strong organisational and administrative skills, self‑motivation, attention to detail, exceptional communication skills, excellent customer service and presentation. Confident telephone skills and a courteous manner in sometimes‑difficult situations are essential. The successful applicant will have excellent IT skills and work well as part of a team.
We are recruiting for one reception post of 37.5 hours per week. Working days are Monday to Friday 9am‑5pm (non‑negotiable).
Job responsibilities
* Receive all patients and visitors and direct them to their correct destination.
* Promote a helpful and caring attitude, ensuring all individual requirements are met and everyone is treated with courtesy and respect in line with the Trust’s values.
* Represent the Trust as the first point of contact in a professional and courteous manner at all times for patients, staff, contractors and the general public.
* Communicate and deal effectively with patients, relatives and visitor enquiries, including those with hearing, speech or sight impairments, and assist people whose first language may not be English.
* Provide advice and guidance to patients and relatives regarding appointments and outpatient services.
* Provide administrative support to the Complaints and PALS teams, including data entry, general office duties, arranging meetings and booking rooms as required.
* Take calls to the PALS service, triage accordingly, handle straightforward queries and escalates more complex issues to PALS Officers.
* Ensure the reception area is clean, tidy and presentable at all times, reporting any required cleaning or repair work to the relevant helpdesk.
* Provide a range of administrative services for patients, public, visitors and staff, including directions, patient locations, site services and information on parking or security offices.
* Have local knowledge of the area and available services (post office, banks, shops, etc.) to give directions and guide the public to other hospitals within the Trust.
* Calmly manage agitated and distressed members of the public, patients and visitors, advising them of the PALS service and the formal complaints procedure when requested.
* Be fully conversant with all reception protocols, including Department Attack Alarms, A2 Dominion Housing guidelines and protocols affecting reception during a major incident.
* Undertake personal development through training and competence development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous criminal convictions.
Employer
Oxford University Hospitals NHS Foundation Trust
Annual salary: £25,760 to £27,476 pro rata (based on 37.5 hours per week)
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