We’re looking for a Library Experience Advisor to join our friendly Library Experience Team. You’ll play a key role in creating a welcoming environment by offering friendly, user focused support across our library sites, helping ensure every visitor has a positive and productive experience.
About The Role
In this role, you will:
* Support library users directly, helping them navigate and confidently use library systems, databases and collections.
* Connect users with library services, resources and spaces.
* Provide clear, responsive and supportive help in person and online.
* Contribute to maintaining welcoming, accessible and well managed‑library environments.
The role is campus based.
About The Library Experience Team
The Library Experience Team serves as the first point of contact, handling membership applications, customer enquiries as well as accessibility support. By providing excellent frontline services and maintaining library spaces, they help all visitors feel welcome, supported and productive.
Recruitment Process
We welcome applicants from all backgrounds, whether you already work in higher education or come from sectors such as education, student support, hospitality, retail or community services.
If you require any reasonable adjustments throughout the recruitment process, please let us know.
Shortlisting
* Shortlist: As a first element of the shortlisting process, we will assess candidate’s applications against the person specification in the job description. To make the most effective use of your application, please clearly state what experience you have for each element of the person specification, doing your best to evidence all the essential knowledge, skills and experience.
* Interview: Shortlisted candidates will be invited to interview. You’ll have the opportunity to discuss your experience, demonstrate how you would apply it to this role, and share ideas with the interview panel.
Please be aware that due to the number of applications we receive we will unfortunately not be able to provide individual feedback on your application.
Other Requirements
* To work assigned shift patterns.
* To work at any Library site as required.
* To be flexible in relation to hours of work as may be reasonably requested from time to time.
Interested?
If you would like to find out more about the role, learn about the team, or ask any questions, we are planning to hold an online introductory session for interested candidates. This session is for information only and is not part of the recruitment process.
Or, for an informal one‑to‑one discussion about the position, please contact: Paul Ralphs, Assistant Library Experience Manager paul.ralphs@manchester.ac.uk
What you will get in return
* Fantastic market leading Pension scheme.
* Excellent employee health and wellbeing services including an Employee Assistance Programme.
* Exceptional starting annual leave entitlement, plus bank holidays.
* Additional paid closure over the Christmas period.
* Local and national discounts at a range of major retailers.
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Any recruitment enquiries from recruitment agencies should be directed to people.talent@manchester.ac.uk. Any CV’s submitted by a recruitment agency will be considered a gift.
Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.
Enquiries about the vacancy, shortlisting and interviews
Name: Paul Ralphs, Assistant Library Experience Manager
Email: paul.ralphs@manchester.ac.uk
General enquiries
Email: recruitmentservices.people@manchester.ac.uk
Technical support
https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.
#J-18808-Ljbffr