The Drainage Technicians are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations. · Liaise with commercial and domestic customers on site. · Customer service – engaging with customers in a professional manner. · Investigate and diagnose issues via site surveys. · Advise customers as to solutions and implementing accordingly, this may include: - Drain clearance - De-scaling and root cutting - Performing minor excavations and patch lining - Preventative maintenance · Use high-pressure water jetters, CCTV camera survey equipment and rods. · Identify potential concerns and making recommendations to customers for additional work. · Interpret and work with drainage drawings, operating independently in areas of expertise. · Drive Brand awareness through professional appearance, interactions and technical knowledge. · Share knowledge and best practice with colleagues. · Make recommendations to the Regional Development Managers to the success of the region. · Help to resolve any operational issues, performance issues or compliance within the territory, taking all steps to safeguard the brand’s reputation. Experience/skills/knowledge: · 2 year’s previous experience of working within the drainage sector. · Ideally 1 years’ experience/knowledge of plumbing principles · Drainage tanker experience (preferred) · Full clean UK driving license with flexibility to travel. · CSCS card holder (preferred) · Ability to use a mobile telephone (calls, photo’s, email and CRM Application etc.). · High-pressure water jetting (HPWJ) certification · Excellent verbal and written communication skills · A DBS check will be part of the on-boarding process To be able to work as part of an on-call rota providing a 24 hr service. Characteristics : · Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results. · Positive, can-do attitude and ability to problem solve · Organised, goal orientated and willing to learn · Able to work on your own and enjoy working outside. · Motivated Customer centric Brand: DMD UK Drain Doctor