Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, The Netherlands, Canada, Australia, New Zealand and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving
With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better!
If this all sounds like something you want to be a part of then we'd like to hear from you. We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family.
Our people are at the heart of our business and we’re recruiting for an experienced Fares Specialist to join our UK based team. You'll be based at one of our UK offices. This role is based on a hybrid working pattern (3 days in the office and 2 at home) after an initial training period. This is an exciting time to join us as we’re rapidly expanding our global operations.
What You’ll Do
* Quality check long haul quotes from consultant to client. Ensuring best options are included for client and business. Switch selling to company preferred suppliers where appropriate.
* Monitor queues to look for any missed opportunities up until departure.
* Coordinate with supplier relations to highlight and promote any promotional or sale fares.
* Deliver staff training on fares and selling skills.
* Assist with queries from consultants on refunds, reissues and pricing.
* Communicate with staff and / or client when lower fares become available. Rebook and reticket when appropriate.
What We're Looking For
* Operations Experience.
* Proven track record.
* Extensive airfare and ticketing knowledge.
* Extensive GDS knowledge and multicurrency PCCs.
* Internal fares and ticketing training.
* High level of professionalism
* Excellent communicator
* Excellent organisational skills
* Tenacious
* Team player
* Attention to detail
What We Can Offer
Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including;
* Cash plan scheme (after probationary period)
* Competitive Bonus Scheme
* Group Life Cover (after probationary period)
* EAP Scheme
* Volunteering days with our chosen company charity
* Travel Discounts
* Shopping discounts
* Christmas Savings Scheme
* Season Ticket Loans