Ready to kickstart your IT career with the support and guidance you need to thrive? Baltic Apprenticeships, in partnership with Mirus ITa proud member of the Advania Groupis excited to offer you an exceptional opportunity to grow and develop your skills as part of their award-winning team.Since 2002, Mirus IT has been empowering businesses with cutting-edge IT support and technology solutions, including cloud services, cyber security, telephony, and more. As an IT Support Apprentice, youll gain hands-on experience across Service Desk, Operations, and Workshop Services, while enjoying a host of benefits to support your growth and wellbeing. If you are a hard-working, enthusiastic individual with a passion for IT, apply now to join their dynamic team and start an exciting career journey.In this role, youll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Work across Service Desk, Service Operations, Workshop Services Learning all aspects of IT. Answering inbound calls within an agreed answer time Log all customer issues, queries, and requests into the ticket management system Provide server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix To action Hardware configurations and software installations End-to-end ownership of problem resolution Salary, Hours & Benefits: Salary £15,000 Per Annum 25 Days plus Bank Holidays Monday Friday, 9am-5.30pm (37.5 hours per week) Legal & General Pension Group Income Protection Group Life Insurance Exam Success Reward A £250 payment for exam passes, in technical areas such as Microsoft, VMware or similar Employee Assistance Programme Perkbox an online platform that offers a range of employee perks, including everyday savings, regular freebies, health and wellbeing perks and discounts from popular brands Healthcare Cash Plan Personal Development Days Ride-to-Work Scheme Desired Qualities, Skills and Knowledge: Able to communicate verbally and in writing to both technical and non-technical audiences Creative, analytical problem solver with the ability to apply original and innovative thinking Able to manage to change workload and priorities Able to work both within a team and to use own initiative Grade 4/C in Maths and 5/C in English Your Training with Baltic: This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice. To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.