Responsible for IT Applications Support with specialization in Engineering CAD applications, focusing on management, support, and administration. Key responsibilities include software renewals, licensing, server updates, and patches to ensure system security and reliability.
The role involves managing support tickets, licenses, and tracking renewals. The candidate will keep up-to-date with new technologies and recommend improvements. Key tasks include:
1. Application Support and Monitoring: Configure monitoring tools, monitor application health, support incident resolution, and maintain application configurations, especially for SharePoint Online, CAD, PDM & PLM.
2. New Systems: Capture requirements, plan with vendors, implement new systems, document changes, and modernize existing systems for better efficiency.
3. Server Updates and Patches: Manage server updates and patches, automate processes, and ensure timely application of security patches and firmware upgrades.
4. Documentation and Reporting: Document procedures, automate troubleshooting tasks, and maintain detailed records of issues and resolutions.
5. Business Relations: Engage with end users, especially engineering teams, to capture and implement requirements.
6. Licensing Management: Maintain license inventories, monitor usage, negotiate renewals, and ensure compliance.
7. IT Support: Provide third-level support, troubleshoot hardware/software issues, and assist with user account management.
Person Specification: Qualifications include relevant IT, Computer Science, or Engineering qualifications, with certifications like ITIL, CompTIA, or Azure certifications being advantageous. Experience should cover IT support, engineering environment familiarity, licensing, system monitoring, server management, scripting, and Azure architecture. Skills required involve CAD support, communication, organization, teamwork, problem-solving, and adaptability. Desirable knowledge areas include data analytics tools, compliance standards, and programming languages.
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