Student & Customer Service Officer (maternity cover – up to 12 months)
Based: Home based
Salary: £26,455
Hours: 37.5 hours per week, Monday to Friday
Have you worked within an education or training environment?
Are you calm under pressure and focused on providing truly exceptional customer service?
We’re looking for somebody to join our Enquiries and Admissions team based at home. As a Student and Customer Services Officer, you will deal effectively with all enquiries across our Professional Qualifications range, engaging with customers to establish an immediate rapport and solving problems quickly and effectively.
This role will be based from home; however, we would expect the post-holder to attend occasional meetings in London as required.
You will be experienced in handling enquiries via email, telephone and live chat. Key responsibilities will include supporting students in all aspects of their learning, processing registrations, SPS and membership renewals and maintaining database records for customers and students in the UK and internationally. We are always seeking to enhance our services and would value your contribution and support towards the implementation of improvements. You will also need to demonstrate flexibility towards working hours to meet customer needs.
You should possess GCSEs or equivalent in Maths and English at grade C or above and ideally be educated to degree level. You must be well organised, with strong administrative skills and good working knowledge of Microsoft Office. Excellent communication skills are essential as well as the ability to react positively to changing priorities whilst managing your own time schedules. Experience within the education sector would be a distinct advantage.
We support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.
Before applying for any role please read our Recruitment Privacy Policy found on our website. You will find the link by clicking about us and selecting Work with us.
To apply please submit your CV with a covering letter explaining your suitability for the role to recruitment@walbrook.ac.uk. Please note that CVs without a covering letter will not be considered.
Please note that depending on number of CVs we receive; we may close the advert early. Due to the high volumes we receive, it may not be possible to respond to all applicants who are unsuccessful.
Previous applicants need not apply.
As part of your salary and benefits package, you’ll receive:
* Buddy scheme
* Buying and selling of annual leave (discretionary and decided on an annual basis)
* Cycle to work scheme
* Generous holiday entitlements, which increase after 2 years service and after 5 years’ service
* Employee assistance scheme
* Employee Volunteering Scheme allowing one free day per year for volunteering
* Exceptional absence days
* Flexible working arrangements
* Free eyesight tests and vouchers towards the purchase of glasses
* Life insurance
* Mentor scheme
* Occupational sick pay
* Onboarding Promise
* Paid time off for appointments
* Pension plan
* Perkbox membership offering employee benefits and discounts
* Private Medical insurance (dependent on job family)
* Season ticket and health club interest-free loans (after successful probation)
* Service recognition
* Social activities
* Training and development opportunities
* ImpAct group (focusing on sustainability)
* Social Committee (events include bowling, karaoke, games nights, quizzes and Summer and Christmas parties)
* Wellbeing Group ( We have worked towards a Wellbeing commitment and activities have included Pilates; Massages; Mindfulness; celebrated Mental Health Week; Breakfast Mornings;Tea and Cake afternoons etc.)
* Business Member with The Marlowe Theatre
Closing date: 28 November 2025
Interviews: TBC