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Job Overview
Lookers Audi Edinburgh is recruiting an experienced and dedicated Service Advisor to join our Aftersales Team, which includes Service Advisors, Vehicle Technicians, and our friendly Head of Business, Will Renton.
Working Conditions
* 4-day week, 7am to 6pm, with 1 in 3 Saturdays
* OTE up to £38,400
* Ongoing investment to modernize the dealership into a state-of-the-art showroom with increased digitalization
Benefits
* Continuous training and development opportunities
* Potential for career progression within Lookers
Responsibilities
1. Booking MOTs, services, and repairs for customers
2. Advising customers on warranty cover and upselling parts/accessories
3. Coordinating with the Aftersales team to organize appointments based on workload
4. Managing high-volume customer interactions, calls, and online bookings
5. Communicating turnaround times and updates to customers
6. Maintaining accurate customer records and updating systems
Qualifications
We seek energetic, personable individuals with excellent communication skills and a passion for delivering outstanding customer service. Experience with Kerridge/ADP and dealer systems is advantageous. A background in automotive customer service is preferred.
About Us
Lookers is one of the UK's top motor vehicle retailers, representing 32 manufacturers across over 150 dealerships. We offer competitive salaries, benefits, and training programs to foster career growth. We are committed to diversity and inclusion in the workplace.
Application Process
If your skills match our requirements, please apply today. For further information, contact michaeltaylor3@lookers.co.uk.
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