Brook Street Recruitment is delighted to be working on behalf of our client based in Antrim who is seeking to recruit an Operations Administrator to join their growing team.
While experience within Freight Forwarding is highly desirable, full training will be provided for candidates who demonstrate the right attitude and willingness to learn.
Key Responsibilities
* Act as a primary point of contact for customers, ensuring all queries and requests are handled efficiently and with a high level of service.
* Liaise with suppliers and service providers to ensure customer expectations are consistently met or exceeded.
* Work closely with the sales team to maintain strong customer relationships and support business development opportunities.
* Maintain accurate records on the company's costing system, ensuring profit margins are tracked and customer invoicing is completed accurately and on time.
* Prepare and process relevant documentation, including airway bills, commercial invoices, and customs declarations.
Additional Duties
1. Collaborate with the finance department to resolve sales and costing queries in a timely manner.
2. Ensure all documentation is filed and maintained in an organised and compliant manner.
3. Update and maintain customer monitoring sheets and web-based tracking systems.
4. Prepare job files for customs clearance.
5. Supp...