Job Description Our client is seeking a confident, adaptable, and driven individual to join their Heating & Engineering team as a Boiler & Maintenance Manager. This office-based role is a key position within the company, responsible for fostering a positive and productive work environment, ensuring excellent customer service, and contributing to the continued success of the business.
About the Role:
In this dynamic role, you’ll oversee the day-to-day operations of the office while providing vital technical support to field engineers. Your responsibilities will include:
Providing technical support to field engineers
Managing the operations of the office, including overseeing administrative duties, ensuring the efficient functioning of the office
Scheduling routine boiler maintenance services efficiently and ensuring accurate diary management for the engineering team
Coordinating engineer availability and appointments for non-routine maintenance (e.g., breakdowns)
Monitoring open jobs to ensure timely progression and completion
Providing prompt and professional responses to customer enquiries
Organising weekend cover rotas for engineers
Raising purchase orders and managing stock deliveries
Overseeing invoicing and ensuring all general office tasks are completed accurately and on time
Handling c...