Over 65’s Adviser (Trainee positions available)
Hours: Full-Time (37 hours per week)
Contract: Permanent Salary: £27,263 to £29,806 per annum, pro rata (depending on experience)
Location: Ilkeston (With travel to outreach locations, other community venues and home visits)
About The Role
We're looking for a highly motivated and committed individual to join our existing advice services team focused on providing advice to people over the age of 65. You will be providing help and advice on a broad range of issues which will involve form filling and providing energy advice including carbon monoxide and gas safety. Advice will be predominantly by telephone with some face‑to‑face advice in outreach venues and home visits.
Travel will be required throughout the locality as you will be delivering presentations to external partners and referral agencies. This role also requires community networking and attendance at meetings to promote the service.
Who We Are Looking For
* Excellent communication skills – both written and verbal (essential)
* A non‑judgemental, empathetic approach to people (essential)
* Strong IT and digital skills, with the ability to learn new systems quickly (essential)
* A commitment to working to performance targets and KPIs (essential)
* A solid understanding of the current welfare benefits system (preferred)
What We Offer
* Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
* Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
* Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
* Contractual sick pay: depended on length of service
* Long service rewards: Extra leave and gift cards after five years of service and beyond
* Workplace pension: Auto‑enrolment into our pension scheme
* Hybrid working: the option to work from home, if it works for you and for us
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