Join our vibrant finance team at Harvey Water Softeners as an AR Associate and play a pivotal role in managing our accounts receivable function. Reporting directly to the Transactional Finance Manager, you will be responsible for ensuring the timely collection of customer payments, maintaining accurate financial records, and resolving any account disputes. The ideal candidate will have strong analytical skills, attention to detail, and the ability to foster positive relationships with clients and stakeholders. Your contributions will not only support our cash flow but also enhance customer satisfaction and loyalty. Your Responsibilities: Timely and accurate invoicing for all customer transactions Maintain up-to-date customer account information and billing records Monitor customer accounts to identify and address overdue payments Perform collections calls and follow-up inquiries to ensure timely payment Allocation of payments Work collaboratively with other departments to resolve issues impacting accounts receivable Prepare and analyze accounts receivable aging reports and provide insights Assist with the reconciliation of customer accounts as necessary Support the development and implementation of improved processes within the accounts receivable function Requirements Proven experience in accounts receivable or related financial roles Strong understanding of credit control principles and practices Excellent attention to detail with strong analytical skills Ability to multitask and manage time effectively to meet deadlines Strong interpersonal and communication skills Proficiency in Microsoft Excel and other financial software Ability to work collaboratively within a team and also independently Strong customer service mindset with the ability to resolve conflicts Knowledge of ERP sytsem IFS & CRM System Salesforce is an advantage but not essential Benefits A supportive, collaborative team environment Company Pension Scheme 25 Days Holiday Bank Holidays Flexible Holiday Scheme (buy or sell up to 5 days of your annual leave) Substantial (up to 70%) employee discount on waters softeners, 30% discount for friends and family Perks at Work retail/leisure/travel discounts and more Cycle to work program Wellbeing programs – Your wellbeing is important to us Free eye test plus £100 towards prescription glasses Paid time off for child’s first day at school, graduation day, new grandparents leave, enhanced maternity leave, full pay paternity leave Free fruits daily and free coffee on Fridays Social events: Summer Family BBQ and Annual Awards activities and fundraisers throughout the year Paid volunteering day Relaxed Dress Code Access to ongoing learning and development through our online learning platforms