We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural and great service.
* Encouraging customer feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to work safely.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately for correct payment.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions at self-service checkouts and explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Possibly managing shifts in the absence of the Shift Leader or Store Manager.
* Following all training to ensure safety and legal compliance.
* If the store has a Post Office Local, duties include managing daily operations and passing a background check for the Post Office role. If checks fail, the job offer will be withdrawn.
Flexible Working
We support flexible working arrangements. Discuss your needs during application, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
• Customers are at the heart of everything we do
• Treat others how they like to be treated
• Work together as one team
• Make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.
Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.
We are committed to inclusivity and accessibility in our recruitment process. For support, click here.
Please Note
Candidates must be above the school leaver’s age. For details, click here.
Benefits include
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends) *
* 20% discount on F&F Clothing in Tesco Stores *
* 10% discount at Tesco Mobile, including colleague deals
* 20% off car, pet, and home insurance at Tesco Bank *
* Discounted eye care through Vision Express *
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted cash plans with Simply Health
* Exclusive deals with various retailers, gyms, and entertainment
* Save as you earn scheme
* WeCare support services including online GP and mental health support
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options
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