Ansty Hall Hotel, Ansty, Coventry
Full Time
£25,263 plus fantastic benefits
Closing Date: 31st May 2024
In a Nutshell
We are actively seeking aGuest Services Assistant who will deliver exceptional service throughout the entire guest journey. You’ll be the first to greet our guests so strong customer service skills are a must!
Rooming our guests on arrival and providing them withinformation on the hotel, local amenities and services will be key tasks in this exciting role.
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Lots to do, but lots of fun
The Guest Services Assistant will be responsible for ....................
* Meeting and greeting guests to ensure they receive a warm welcome, and are provided with all the relevant information they need for their stay
* Manage arrivals and departure process, ensuring that all guest and function accounts are correct and settled at the time of departure
* To provide consistent and personal guest service that creates repeat custom
* Anticipate the guest needs, respond promptly and create innovative solutions to any issues that may arise
* To provide courteous and professional service, using guests’ names at every opportunity
Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!
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