Job Title: Smart Metering Field Manager
Working Hours: Monday to Friday, 08:00 - 16:30
Roles & Responsibilities:
Field Activity Control and Auditing:
* Ensure the safety of the team through consistent application of company Health & Safety practices.
* Conduct regular audits and checks to maintain high safety standards.
Team Management:
* Effectively manage and lead direct reports, covering all aspects of performance management.
* Handle Human Resource matters including recruitment, induction, training, appraisals, sickness monitoring, timekeeping, disciplinary issues, and performance issues.
* Conduct regular performance reviews across the team.
Health & Safety Compliance:
* Install and maintain a compliant Health & Safety culture, ensuring all objectives are met.
* Ensure all installations are accurate and compliant with industry regulations and standards.
* Ensure engineers have the correct equipment and PPE, conducting regular checks and facilitating repairs or replacements as necessary.
KPI Management:
* Ensure that Key Performance Indicators (KPIs) are met across the team of engineers.
* Lead and motivate team members, ensuring awareness of commercial aspects.
Customer Focus and Service Delivery:
* Optimise service delivery and champion a customer-focused approach.
* Conduct root cause analysis of customer complaints, vehicle damage, on-site incidents, and quality standards.
* Implement best practices to achieve or exceed company targets for Health & Safety and service delivery.
Data Analysis and Decision Making:
* Analyse data to improve decision-making processes and implement changes to enhance performance and commercial outcomes.
* Site Visits and Compliance Checks:
* Spend 4 days per week completing site visits, performing face-to-face van checks to ensure compliance with company procedures.
* Monitor daily van checks and carry spare assets and consumables to issue to engineers during site visits.
Administrative Duties:
* Carry out return-to-work forms and undertake probation reviews.
* Complete engineer inductions and update sickness records.
* Attend interviews with potential candidates and demobilize any leavers at the Aylesbury Office.
* Issue technical support and abort codes.
Qualifications and Skills:
* Proven experience in managing field teams, preferably in the smart metering or utilities industry.
* Strong understanding of Health & Safety regulations and practices.
* Excellent leadership and team management skills.
* Ability to analyze data and implement changes for performance improvement.
* Strong communication and interpersonal skills.
* Proficiency in handling administrative tasks related to Human Resources and performance management.
Location: Aylesbury Office, with regular field visits as required.
This job role outlines the essential duties and responsibilities expected from a Smart Metering Field Manager, ensuring the smooth operation and safety compliance of the field team while optimizing service delivery and maintaining a customer-focused approach.
Due to the volume of applications, we receive unfortunately, we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days, please assume your application has been unsuccessful. To see our other available vacancies please visit our website.
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