CK Group is recruiting for an IT Support Analyst
Join a company in the Pharmaceutical industry at their site in Welwyn Garden City on a 3-month contract basis.
Salary:
£15.08 - £17.01 PAYE per hour or £20.00 - £22.56 UMB per hour.
Role:
* Log and track end users’ incidents within SLA guidelines.
* Identify recurring issues and escalate them to relevant teams.
* Ensure swift resolution of IT queries or problems.
* Provide proactive, customer-focused onsite support.
Your Background:
* Experience with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is beneficial.
* Experience building and configuring computers for new starters or upgrading existing laptops is advantageous.
* Previous experience in a face-to-face customer service environment, providing reactive and proactive maintenance support, is desirable.
Company:
Our client is a leading biopharmaceutical company developing over 160 medicines, vaccines, and healthcare products to improve lives worldwide.
Location:
Based at our client's site in Welwyn Garden City.
Apply:
Applicants must have entitlement to work in the UK. Please quote job reference 133769 in all correspondence.
Note:
This role may require a satisfactory DBS check.
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