Would you like to work for progressive company where there is no hierarchy, no titles, everyone has equal power, whereby anyone can make a decision?
Summary:
Our client is a growing customer focused Renewable Energy Supplier, with a mission to turn the grid green and offering fair prices to household customers across the UK. They are looking for a Partner Support Analyst to join their growing team and help deliver their vision. As a Partner Support Analyst, you will be the cornerstone of exceptional customer support using your problem-solving skills to manage all day-to-day queries from their partners, including billing and metering. If you’re highly analytical, proficient in Excel and love delving into the data - apply now and get ready to make a difference!!
Key responsibilities:
1. Build relationships with key suppliers to foster collaboration and mutual benefit.
2. Contribute to crafting event communications within the customer journey to enhance engagement and satisfaction.
3. Refine requirements, oversee backlog management and participate in user acceptance testing to ensure smooth implementation of projects.
4. Assist the finance department in validating industry invoices to maintain financial accuracy and integrity.
5. Act as a primary point of contact for customer support, adeptly handling diverse inquiries wi...