Overview
The role of an Admissions Officer is to arrange and manage the admission dates for patients having an elective procedure. This covers the end-to-end process from the point that a clinician decides to add a patient to a surgical waiting list, through to the patient being admitted to hospital.
Coming into hospital is a stressful time for the patient and their families, so a friendly, warm, and patient centred approach is at the heart of this role. It is a fast past job, so you will need to be organised with good communication skills.
The office is open 8am until 6pm, Monday to Friday. Having a balanced home and work life is important so we offer a flexible approach to working arrangements.
The Access team are a diverse team covering a variety of administrative functions across the Trust as a whole. We offer full training and support both whilst you learn the role and once fully trained and working independently, within a supportive and approachable team.
You will need to be committed to your training, in exchange we can offer further opportunities for future training and development.
The Admissions Department is looking for a motivated, organised individual. You will work as part of this team to ensure that patients are admitted to hospital in a timely and efficient manner, making the process as smooth as possible for patients and clinicians.
The role of an Admissions Officer requires you to have your own area of responsibility following a successful probation period. During your first 6 months you will learn specialties within the Department. Full training will be given in order that you are fully competent in processes and work within policy & procedure guidelines.
Responsibilities
* Support the end-to-end admissions process from clinician decision to add a patient to the surgical waiting list through to admission to hospital.
* Coordinate admission dates and communicate effectively with patients, families, and clinical teams.
* Work to ensure patients are admitted in a timely and efficient manner and that the process is smooth for patients and clinicians.
* Operate within policy and procedure guidelines and engage in ongoing training to maintain competence.
* Adapt to changing situations and maintain flexibility in approach to duties.
* Contribute to a welcoming, patient-centred environment and professional team interactions.
Requirements / Qualifications
* Up-to-date keyboard skills and experience dealing with members of the public.
* Recent clerical experience.
* Proven ability to be flexible in responding to changing situations.
* Commitment to training with opportunities for future development.
* Ability to work as part of a team within a supportive department.
Additional Information
* At Dorset County Hospital NHS Foundation Trust (DCHFT), we pride ourselves on the care we provide for our patients and the culture we are creating for our staff. We aim to create a fair, inclusive environment for our staff.
* Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
* We are a Trust that celebrates diversity and are committed to an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
* We understand that some applicants may choose to use AI tools to assist in preparing their application materials. Submissions must reflect your own experiences and suitability for this role.
* Personal integrity and authenticity are central to our recruitment process.
* This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. We are unable to support visa applications for this post in line with UKVI regulations.
* For all roles, we look for staff who uphold our Trust Values of Integrity, Respect, Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values, search Dorset County Hospital online.
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