The Service Architect is part of the Service Management team which provides consistent and efficient Service Design, Service Transition, Operational Service Delivery and Continual Service Improvement to Leidos customers. The primary objective of the Service Architect is to use the Leidos product set (StarTT, SecDevOps etc.) to design services that are user centric. Responsible for the delivery of cost‑effective service solutions that achieve customer requirements, meet mission needs and can fully integrate with the customer's service ecosystem.
What will I be doing?
* Produce Service Management responses for proposals and act as Service Lead on bids or serve as Service Architect in support of the Service Lead.
* Deliver an overall service architecture that meets the needs of the customer and aligns with Leidos strategy.
* Work with the Project Lead to develop an implementation plan to deliver the service architecture within overall customer and programme timelines.
* Create a Basis of Estimate (BOE) to establish level of effort for all operations and the effort to stand the service up from an SM perspective.
* Ensure Service Management resources are underwritten with the Leidos Service Director.
* Create and manage Service Management RAID logs.
* Work closely with the Solution Architect Lead Engineer and SMEs to ensure the technical solution and engineering BOEs support the service architecture principles.
* Translate customer requirements and contractual obligations into a Service solution.
* Provide thought leadership in relation to service architecture.
* Manage bid workload to a costed budget.
* Collaborate with Solution Leads, Programme, SME’s, Capture, Sales and Bid teams.
* Perform peer reviews (Solution Overview, HLDs, Delivery plans etc.) as required to ensure high‑quality proposals are submitted.
* Perform audits, standards compliance checks and due diligence as required.
* Upon contract award (and dependent on Service Architecture availability) be responsible for the implementation of solutions and subsequent handover to the Service Delivery and Operations teams.
Service Design
* All aspects of Service Design, creating Service Design Plans (SDPs) and using Service Delivery patterns and common sub‑processes to support solution development.
* Collaborate with Solution Architect and Chief Engineer to develop Service Management architecture.
* Collaborate with Programme or Project Management to lead on service elements of delivery to enable the transition of the service into live production.
* Identify and manage service risks, dependencies and issues appropriately aligned to the Service Delivery Plan.
* Involve in transitioning new services from Projects to Business as Usual (BAU) through formal Service Transition processes and Service Readiness Review gates.
Service Implementation
* Report to the Service Delivery Manager (SDM) to ensure the service model is fit for operational purpose, support and management (maintainable and adaptable) and aligns with the Customer and Leidos strategy.
* Liaise with Programme Management, Service Delivery and customers to assure delivery of quality service products on time and to budget.
* Ensure teams involved with delivery of the service have their processes and supporting artefacts.
* Support transformation of the customer organisation to an ITIL based model.
* Work closely with the Service Operations team to ensure that implemented or changed services can deliver to target service levels and performance indicators.
Continual Service Improvement (CSI)
* Champion Service Management and associated processes and procedures within the organisation, operating within the ITIL frameworks and compliant with ISO20000.
* Identify areas of improvement.
* Establish CSI mechanisms for the life of the service.
Qualifications
* Detailed knowledge of Service Delivery concepts and techniques.
* Strong operational understanding of service supply chains.
* Experience of Service Design for major IT systems and services.
* Experience supporting new business development activities and creating value propositions around the service portfolio.
* Ability to write coherent, concise, and readable technical documentation.
* Provide input to the pre‑sales process to facilitate submission of high‑quality achievable proposals.
* Strong stakeholder management and interpersonal skills, interfacing/presenting to director level.
* Experience developing service‑based processes and procedures in a commercial environment.
* Experience driving through service improvement activities.
* Understanding of how technology, process, tools and people combine together to provide effective solutions.
* Experience selecting and applying Service Management principles, policies, and techniques in client operational environments.
* Ability to work under pressure and to deadlines, with a flexible and pragmatic approach.
* Experience working in a matrix management environment.
* Awareness and understanding of ITSCM and Business Continuity and Disaster Recovery.
* Excellent verbal communication skills including presenting.
* Client Relationship Management – build effective relationships with client team at all levels.
* Understanding of SecDevOps function and agile development methodologies.
* Experience in development of complex IT services including customer liaison management.
* Experience and knowledge of financial management, cost centre control and project planning and delivery.
* Experience developing SLAs and operational procedures in a commercial environment.
* Good strategic planning and organisational skills.
* Excellent leadership and people management skills – good team builder and leader.
Desirable
* Ability to grasp complex technical information quickly, assimilate and explain to non‑technical audiences.
* An understanding of Service Integration and Management (SIAM) management methodologies.
* Awareness of ITSM Tooling technologies and how they can be used and configured to best serve our customers.
Salary
£58,400.00 - £74,900.00
Key Qualifications
* ITIL v3 / 4 certification
Clearance Requirements
* Required UK Security Clearance (SC).
* Must have UK Citizenship and be a resident in the UK for a minimum of 5 years.
Benefits
* Contributory Pension Scheme
* Private Medical Insurance
* 33 days Annual Leave (including public and privilege holidays)
* Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
* Flexi‑Time Working
* Competitive compensation, Health and Wellness programmes, Income Protection, Paid Leave and Retirement
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