For 75 years, Charles River employees have worked together to assist in the discovery, development, and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales, or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
The HR Shared Services Associate is responsible for providing first-line support to employees and managers on HR, Payroll, and benefit inquiries. This role ensures accurate and timely resolution of cases through the HR shared services model, while maintaining a high level of confidentiality and delivering exceptional customer service. The associate supports the administration of HR processes, employee data management, and compliance with company policies and employment regulations.
1. Serve as the primary point of contact for employees and managers via case management system, email, and Teams channel.
2. Provide guidance on HR policies, programs, and procedures, including payroll, benefits, leave of absence, and general HR inquiries.
3. Process employee data transactions in HRIS (hires, terminations, job changes, compensation updates, etc.) with accuracy and timeliness.
4. Ensure cases are managed within defined service level agreements (SLAs) and escalate complex issues to HR Business Partners or Center of Excellence as needed.
5. Maintain confidentiality of sensitive employee information and adhere to data privacy regulations.
6. Support onboarding and offboarding processes, ensuring a smooth employee experience.
7. Enter personnel/employment data into the company’s HRIS system, ensuring accuracy and timeliness.
8. Respond and complete transaction processing within the defined SLAs.
9. Identify and submit system defects, process improvement opportunities, and assist with system enhancement testing.
10. Flag and seek resolution of data inconsistencies, including missing information or out-of-line data with job structure.
11. Foster and maintain productive relationships with HR Business Partners and functional areas.
12. Conduct validation with checks and analysis of data received prior to making changes to avoid errors.
13. Participate in the implementation of new systems and perform related duties as assigned.
14. Perform regular audits of data in the HRIS system to identify inconsistencies.
15. Correct data as needed or guide others to correct their errors, ensuring corrections are completed.
16. Assist in maintaining FAQs for employees and managers.
17. Contribute to continuous improvement by identifying opportunities to streamline processes and enhance employee self-service tools.
18. Run standard HR reports to support audits, compliance, and leadership needs.
Profile And Requirements
Education
Associate degree (A.A./A.S.) or equivalent in a related discipline preferred. Early track record of experience in HR Operations, Shared Services, Customer Support, or related HR experience.
Workplace Requirements
* Ability to work remotely with sufficient equipment and space.
* Familiarity with HRIS systems (SAP, SuccessFactors, Case Management systems like Neocase/ServiceNow).
* Strong customer service orientation with excellent written and verbal communication skills.
* High attention to detail, organizational skills, and ability to manage multiple priorities.
* Ability to maintain confidentiality and handle sensitive information discreetly.
* Proficiency in MS Office applications including Excel, PowerPoint, and Word.
Key Competencies
* Problem-Solving & Critical Thinking
* Customer Focus
* Collaboration & Teamwork
* Process Orientation
* Data Accuracy & Compliance
* Continuous Improvement
This is a fully remote role requiring high levels of self-motivation, attention to detail, strong IT abilities, and professional customer care skills. In return, we offer a comprehensive salary and benefits package.
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