Job Title: Operations Manager – SMART Metering / Dual Fuel Location: Hybrid (Field & Office Based) Salary: £57,500 Performance Bonus Vehicle: Company Vehicle or Car Allowance Benefits: * 22 Days Annual Leave Bank Holidays * Pension Scheme (3% Employer / 5% Employee) * Health Assured Programme * Paid Sick Days Role Overview: An exciting opportunity has arisen for an experienced Operations Manager to join a fast-paced and growing SMART Metering division. This is a dynamic, hands-on role requiring a strong leader to drive team performance, ensure operational excellence, and support the ongoing development of newly established systems and processes. Reporting to the Head of Contracts, the successful candidate will oversee engineers and field managers, ensuring high-quality installations and service delivery. This is a key leadership role with scope to shape operations in a growing department. Key Responsibilities: * Lead and embed high standards of installation quality and a “Get it Right First Time” culture. * Conduct and review safety assessments in line with regulations; provide actionable feedback to field staff. * Coach teams on safety, compliance, and performance to meet industry standards and legal requirements. * Liaise directly with internal and external stakeholders to manage and progress appointments against KPIs. * Maintain open communication across field engineers, managers, and customer service teams. * Support the creation and refinement of operational processes and compliance procedures. * Ensure ongoing compliance with workforce standards and certifications. * Monitor team performance against strategic targets, policies, and procedures. * Provide regular reports and management information (MI) to senior stakeholders. * Deliver technical coaching and informal training to drive improvement and engagement. * Manage and resolve escalated complaints and technical queries, focusing on root cause analysis. Ideal Candidate Profile: * Proven experience in an operational management role within SMART metering or a similar technical field. * Strong leadership, communication, and coaching skills. * Experience developing and embedding new processes in a fast-moving environment. * Committed to high safety, quality, and customer service standards. * Excellent stakeholder management and problem-solving skills. This role offers the right candidate the opportunity to make a significant impact, shape a growing department, and be part of a forward-thinking and supportive team