JOB TITLE – Guest Services Executive
DEPARTMENT – Front of House
CONTRACT TYPE - Full Time ( hours/week, 5 days out of 7)
RATE OF PAY - £ per hour + amazing company perks
HOURS – hours per week, 5 days out of 7
LOCATION – St Brides SA69 9NH
ID –
Be Part of the Greatest Story in Hospitality
Are you ready to become a Hospitality Hero? Join us at St Brides Spa Hotel, part of the iconic Celtic Collection, where every day is an opportunity to create unforgettable guest experiences. From Manor to Marina, we’re rewriting the rules of luxury hospitality and you could be a key character in our story.
What Makes You Our Ideal Hero?
You’re a natural communicator with a warm, welcoming presence, whether greeting guests in person or assisting them over the phone or email. You thrive in a fast-paced environment and love making others feel special from the moment they arrive.
You’ll bring:
A friendly, professional approach to every guest and colleague
Confidence in handling multiple tasks with precision and care
Strong verbal and written communication skills
A proactive attitude and a genuine love for hospitality
A keen eye for detail and a passion for creating memorable moments
Your Mission as a Guest Services Executive
Be the smiling face that welcomes guests on arrival and bids them farewell
Deliver personalised, memorable service with every interaction, face-to-face, by phone, or email
Share your expert knowledge of The Celtic Collection to guide and delight guests
Handle guest requests and queries with professionalism and efficiency
Maintain a polished front desk and back-of-house operation with care and attention
Why You’ll Love Working With Us
We don’t just offer jobs, we build careers. As one of our valued team members, you’ll enjoy:
Career development from day one
Discounts on dining and hotel stays
Free virtual GP appointments
24/7 wellbeing support
NEST pension scheme
Social Club & appreciation events
Monthly and annual awards to celebrate YOU
Grow With Us
At The Celtic Collection, we believe in empowering our people. You’ll be part of a team that’s:
Inclusive, friendly, and supportive
Proud of what we do and excited to share it
Encouraged to learn, grow, and innovate
Recognised and valued for your contributions
Crystal clear on our ambition and your role in it
Important Info
We may close applications early if we receive high interest, so don’t wait! All applicants must have the right to live and work in the UK. The Celtic Collection is proud to be an equal opportunities employer.