The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
Main duties of the job
* Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
* Assist in the day-to-day running of the immunisation programmes for the call centre.
* Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
* Coordinate the operation of the community clinics in line with company policy and procedures where directed.
* Work towards agreed KPIs to ensure targets are achieved.
* Participate positively in regular team meetings.
* Undertake other duties commensurate with the level of this position.
* Comply with company policies & procedures.
About us
Vaccination UK has been commissioned by NHS England since 2015 to provide school-aged immunisations, including Influenza, to pupils across numerous counties in England and all boroughs of North London.
We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine-preventable disease outbreak, and we provide the infant BCG programme to newborns in North London.
Our mission is to fight disease and save lives by making prevention and treatment easy, accessible, and safe.
Job responsibilities
* Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
* Assist in the day-to-day running of the immunisation programmes for the call centre.
* Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
* Coordinate the operation of the community clinics in line with company policy and procedures where directed.
* Work towards agreed KPIs to ensure targets are achieved.
* Participate positively in regular team meetings.
* Undertake other duties commensurate with the level of this position.
* Comply with company policies & procedures.
Person Specification
Experience
* Experience in call centre or customer-centric roles.
* Experience of working in a healthcare setting (desirable). Understand and implement the principles of informed consent. Familiar with GDPR principles.
Skills
* Have a clear and polite telephone manner. Bilingual language skills with English mandatory. Effective communicator, both written and verbal. Able to work independently and as part of a team. IT literate including Microsoft Office (Word & Excel). Efficient in time management (manage call time).
Qualifications
* Educated to GCSE level or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to identify any previous criminal convictions.
#J-18808-Ljbffr