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Customer care associate

Lowestoft
Altro Limited
Posted: 20 October
Offer description

About The Role

We are looking for a part‑time (22.5 hrs per week) Customer Care Associate to join our friendly team based in Lowestoft. You will be the first point of contact for our UK Walling customers, ensuring they receive world‑class service. You’ll handle sales orders, manage delivery requirements, resolve technical queries, and support our sales team.


Key Responsibilities

* Answer customer inquiries via phone, chat, and email.
* Process sales orders, confirm details, and manage delivery schedules.
* Resolve product and technical issues, providing accurate information.
* Maintain up‑to‑date product knowledge and update CRM system with critical data.
* Collaborate with sales team to meet performance targets.


Essential Skills & Qualifications

* GCSE (grade C or above) in English & Maths.
* Experience in a customer‑service environment, preferably UK internal account management.
* Proficiency with Microsoft programs and CRM systems.
* Excellent communication skills, a customer‑focused mindset, and the ability to multitask.
* Strong business and commercial skills.


Benefits

* Hybrid working – flexibility around both home and office.
* Enhanced family friendly benefits (Maternity, Paternity, Shared Parental Leave).
* 25 days holiday + bank holidays (can buy additional days).
* Defined contribution pension scheme (4% minimum, matched by company).
* Life assurance scheme (up to four times salary).
* Occupational health and EAP support.
* Employee assistance programme and 24‑hour helpline.
* Volunteering day per year – paid by company.
* Social events and company Christmas party.
* Eye tests and long service awards.
* Free car parking at all sites.


Working Hours

Monday, Tuesday, Wednesday or Wednesday, Thursday, Friday as part of a job share. 22.5 hrs per week.


Application Information

To apply, please submit your application through the Altro Limited website. We look forward to hearing from you.


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