Job Description
Patient Care Coordinator *Advertised by OA West End\n\nAre you a proactive and compassionate professional with a passion for delivering exceptional patient care? A healthcare provider is seeking a dedicated Patient Care Coordinator to join their dynamic team. This role offers an opportunity to guide patients through their journey from first contact to ongoing aftercare while achieving booking targets.
If you thrive in a supportive environment and enjoy helping others, this could be the perfect fit for you!\n\nJob title: Patient Care Coordinator\n\nIndustry: Healthcare\n\nContract: Permanent\n\nSalary: £28,000 + commission (£50,000 OTE)\n\nKey Responsibilities\n\nAs a Patient Care Coordinator, you will play a vital role in ensuring patients receive the highest level of care. Your responsibilities will include:\n\nResponding to patient inquiries via phone in a friendly and informative manner.\nActing as a primary point of contact for patients, guiding them through their journey.\nBooking surgical appointments and consultations efficiently.\nManaging invoicing processes for deposits and balances.\nEnsuring patient needs are met during their visits.\nCoordinating essential items such as glasses for patients.\nAccurately updating patient records in the database.\nContributing to a supportive and collaborative clinic environment.\nPerforming administrative tasks at the end of each day.\nMeeting monthly targets and KPIs to support clinic success. \n\nQualifications & Experience\n\nTo excel in this role, you should have:\n\nA minimum of 2 years' experience in customer-facing roles.\nAt least 2 years' sales experience, ideally in consumer services, with a track record of meeting KPIs.\nStrong verbal and written communication skills.\nProficiency in clerical and administrative tasks using computers.\nFamiliarity with simple database applications, Microsoft Word, Excel, email, and the Internet.\nSome post-secondary education (advantageous but not essential).\nExcellent problem-solving and organisational skills.\nExceptional customer service abilities to enhance the patient experience.Personal Attributes\n\nWe are looking for an individual who demonstrates:\n\nMotivation and self-starting capabilities.\nThe ability to manage challenges and prioritise tasks effectively.\nFlexibility in duties, hours, and working conditions.\nA willingness to learn and adapt to new responsibilities.\nA calm and compassionate demeanour when interacting with patients and colleagues.
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We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
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