SUMMARY: This position is responsible to review accounts for accuracy and resolve bill payment edits of various levels of complexity. Using multiple systems, the role resolves pre-identified errors in bills and sends consolidated bills for payment. This role also contacts vendors to manage critical tasks and requires some direct client communication. LOCATION: Mabalacat, Pampanga Work Set-Up: On-site, Nightshift PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: • Answer incoming calls from utilities, clients and vendors. • Contact vendors and/or clients to: · Retrieve bills late arriving, missing bills not received & accounts without bills · Verify final billing and obtain all necessary information · Update or correct mailing addresses · Provide letters of authorization (LOA) · Request late fees to be waived, via phone call · Multiple estimated bills • Searching each account for any payment inconsistencies or errors including, but not limited to: · Gap edits · Prior balance edits • Perform critical thinking skills to investigate payment discrepancies such as: · Stale checks · Returned checks · Void & reissue of payment · Advance critical payments • Some manual data entry for bills as needed. • Update or correct units of measure as needed • Perform inactivation of accounts and/or sites • Delete duplicate bill copies • Research accounts with zero cost or consumption • Sending and confirming receipt of Bankruptcy documentation • Ensure data accuracy • Ensure that follow-up, email, and correspondence are completed in a timely manner. • Follow standard operating procedures within these tasks • Perform other duties as assigned. QUALIFICATIONS Education/Certification/Knowledge • Requires a high school diploma or its equivalent. Experience : • Basic understanding of general ledger coding and account set up preferred • Requires two years of clerical and/or customer related work experience • Other combinations of experience/education may be considered Skills/Abilities: • Must have solid strong computer skills, to include familiarity with Word, Excel, Outlook and Internet and several customized ENGIE Impact systems (including but not limited to Avi, Workflow) • Must have excellent phone skills and customer service • Must be able to organize, prioritize, and use time management tools • Ability to demonstrate basic mathematical aptitude • Demonstrated excellent oral and written communication skills • Must be a team player who is detail oriented, dependable and adaptable • Must be flexible with schedule and available for overtime work as needed • Ability to be proactive in order to provide superior service to clients • Basic understanding of ENGIE Impact services and offerings • Basic understanding of client accrual files and reporting • Must be able to adapt to change easily WORK ENVIRONMENT ▪ Team environment, desk sharing probable with co-worker on alternate shift. ▪ Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees. ▪ This position requires someone who is capable of effectively working in a highly fluid and rapidly changing environment. REQUIRED PHYSICAL ABILITIES ▪ Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time ▪ Manual and physical dexterity needed to operate a computer keyboard and handle paper documents ▪ Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper ▪ Adequate hearing and verbal abilities to communicate effectively in person and by telephone ▪ Ability to lift and carry a stack of forms and documents weighing up to 15 pounds Business Unit: GBU Energy Solutions Division: Carbon & Data Management Legal Entity: ENGIE IMPACT PHILIPPINES, INC. Contract Type: Permanent Job Type: Full - Time Professional Experience: Junior (experience < 3 years) Education Level: High School Diploma/GED/A Levels