Player Protection Officer
Location: Hybrid
Department: Risk & Compliance
Type: Full-time
Salary: Up to £30,000 per annum
Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you!
Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact.
In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes
* (email address removed) – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
* Thrive App – for your mental wellbeing approved by the NHS
* Buzz Brights Apprenticeships
* Buzz Brilliance Awards – Employee Recognition Scheme
* Buzz Learning, our digital learning platform with access to 100s of online courses
* Access to Trained Mental Health Advocates for advice on your mental wellbeing
* 5 weeks Annual Leave plus Public Holidays
* Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
* Staff discount 50% off bingo tickets, food & soft drinks
* Refer a Friend Scheme
* Life Assurance
* Pension Scheme
What You’ll Be Doing
* Conducting risk assessments and forensic profiling of customer accounts
* Investigating escalated cases of fraudulent activity and suspicious behaviour
* Engaging with customers to understand their circumstances and ensure safe play
* Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews
* Maintaining accurate records and completing Suspicious Activity Reports (SARs)
* Collaborating with retail and digital teams to create a seamless safer gambling experience
* Presenting findings to senior governance meetings and contributing to policy improvements
What You’ll Bring
* Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance)
* Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act
* Hands-on experience with Customer Due Diligence (CDD) and EDD procedures
* Excellent communication skills and the ability to handle sensitive conversations with empathy
* A sharp eye for detail and a proactive, investigative mindset
* Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)
* Ability to work independently and as part of a remote team
Desirable Extras
ICA Certificate in KYC, CDD, or AML
Experience compiling reports and presenting findings to senior stakeholders
Why You’ll Love It Here
You’ll be part of a passionate team that puts player safety at the heart of everything
You’ll have the opportunity to shape safer gambling practices and drive real change
You’ll work in a supportive, collaborative environment with room to grow
Ready to make a difference? Apply now and help us protect what matters most.
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