What you’ll be doing
as a Field Planning Specialist:
1. Responsible for developing and planning the ‘customer journey’ from the time an issue has been identified through to resolution.
2. Identifying job requirements such as permits, equipment, traffic management and time of day restrictions.
3. Work with the contractors to ensure that these are all adequately in place to deliver operational performance and customer service targets.
4. Develop and implement continuous improvements to optimise operational performance and customer service.
5. Build and maintain relationships with key stakeholders.
6. Responsible for working in compliance with Company procedures, including BOP, Health & Safety, and Street works legislation.
7. Take full ownership and resolve customer complaints relating to the relevant geographical area.
Base location: Beckton - IG110AD; however, you will have the ability to work and travel to various sites in the London catchment area.
Working Pattern: 36 hours per week (Mon – Fri), plus the inclusion onto an out-of-hours rota for which you will receive additional payment.
What should you bring to the role?
To thrive in this role, the essential criteria you’ll need is:
8. Excellent communication, organisational and interpersonal skills.
9. Fully competent in the use of the Microsoft Office Suite (Word, Excel and PowerPoint).
10. A great team player with the ability to influence others and work collaboratively.
11. Full UK driving license required.
Additional skills and experiences would be great to have/bring:
12. Significant relevant industry experience and understanding of the business are highly desirable.
13. Previous experience or knowledge of Salesforce is highly desirable.
14. Previous experience with planning and reporting software is desirable.
What’s in it for you?
15. Offering a starting salary from £35,000 per annum, depending on skills and experience, plus a car allowance on top.
16. Annual Leave: 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
17. Car Allowance provided.
18. Performance-related pay plan directly linked to company performance measures and targets
19. Generous Pension Scheme through AON.
20. Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.