Overview
SMT GB Stirling, Scotland, United Kingdom
Join to apply for the Field Service Engineer role at SMT GB. SMT is a leading full-service distribution company specializing in machinery and trucks, focusing on equipment for the construction, material handling, recycling, and transport industry. The organisation operates in Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and the US. The Field Service Engineer will be based from the Stirling depot to cover North West Scotland.
The role focuses on delivering first-class service to internal and external customers, actively seeking revenue opportunities, and discussing these with customers, Customer Support Representatives, and the Line Manager.
Responsibilities
* Service and repair Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems using technical knowledge and computerized diagnostic equipment; provide guidance and advice to the customer.
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting aftermarket solutions.
* Work in line with quotations and time guides; highlight to management where additional work may be required.
* Ensure software updates are installed as new versions are released.
* Complete tablet inputs, electronic reports and timesheets in real time with comprehensive details of the work undertaken.
* Order parts for work as necessary and return parts in a clean condition at job completion.
* Able to work overtime as required and to honour reasonable call-out requests.
* Attend relevant product or systems training courses.
Knowledge, Skills, And Experience
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (NVQ 3/C&G).
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
* Advanced diagnostic and troubleshooting skills with comprehensive understanding of hydraulics, electrics and EATS.
* Ability to communicate efficiently with colleagues, management and customers.
* Work with a cost-conscious mindset to ensure maximum profitability.
* Ability to problem solve and high level of diagnostic skills.
* Confident using computer systems and Outlook.
* High levels of attention to detail; conscientiousness and reliability.
* Ability to understand technical literature and systems.
Desirable
* Experience of welding and fabrication.
What’s in it for you?
Alongside a competitive salary, SMT offers a host of benefits, including health, wellbeing, life and financial benefits. Details below are indicative of the types of support available.
* Taking Care of You
o Health Cash Plan – Reimburses prescriptions (including HRT), glasses, dentist appointments, physio and more. Basic plan covered with option to upgrade.
o Free Physio Access – Consult a physio by phone or video.
o 24/7 GP Service – Private GP access anytime.
* Life Outside of Work
o Enhanced Sick Pay, Family Leave (maternity, paternity, adoption), IVF support, retirement support with bonuses and phasedown days.
* Financial Extras
o Pension – Company matches contributions up to 5%.
o Car Leasing – Salary sacrifice schemes via Tusker or Octopus.
o Cycle to Work – Bike and accessories discounts.
o Discounts Platform – Savings on groceries, holidays, shopping and more.
* Feeling Part of the Team
o Refer-a-friend bonus, long service awards, volunteering day, Christmas shutdown and opportunities to engage via Employee Council and committees.
Our values are Caring, Daring and Sharing: caring for customers and colleagues, being innovative, and working together with clients, manufacturers and suppliers. SMT does not accept unsolicited CVs or applications from headhunters or third parties without prior written consent. Any submissions in breach of this policy will be treated as unsolicited.
Seniorities and Employment
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Machinery Manufacturing
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