Job Description
Job Title: Account Manager
Location: Hybrid: 3 – 4 days in the office (Finchley Road)
Type: Full-Time
Company Overview
Gift & Go is an award-winning SaaS gifting technology platform transforming how companies reward and retain their customers. Our platform empowers businesses to build, manage, and publish impactful marketing and rewards campaigns, leveraging our logistical capabilities and global retail partnerships — including Amazon Business. We help organizations enhance customer acquisition and loyalty through powerful gifting solutions.
We're looking for a proactive, detail-oriented Account Manager to join our growing team. This client-facing role is ideal for someone who thrives on relationship-building, delivering exceptional service, and identifying growth opportunities. You will serve as the primary contact for key clients, managing account health, reviewing promotional schedules and identifying new opportunities.
Note: This role involves regular U.S. travel for client site visits and relationship management.
Key Responsibilities
Client Relationship Management
* Act as the primary point of contact for assigned client accounts
* Build and maintain strong, long-term client relationships
* Ensure client satisfaction and manage expectations consistently
* Address client inquiries and resolve issues in a timely manner
Account Growth & Retention
* Identify opportunities to expand services within existing accounts
* Proactively present new ideas, features, or campaigns to add value
* Upsell and cross-sell products or services based on client needs
* Monitor contract renewals and ensure high retention rates
Project & Campaign Management
* Coordinate internal teams (e.g., sales, support, product, marketing) to deliver on client needs
* Ensure timely and successful delivery of solutions based on client objectives
* Track and manage deliverables, timelines, and campaign launches
* Manage multiple projects or accounts simultaneously
Reporting & Analysis
* Prepare and present regular reports on account performance, KPIs, and ROI
* Monitor budget usage and ensure campaigns stay within agreed limits
* Analyse trends and provide actionable insights to clients
Administrative & Operational Duties
* Maintain up-to-date records of account activity using CRM tools
* Assist with contracts, proposals, statements of work (SOWs), and renewal documents
* Prepare agendas and documentation for client meetings
* Collaborate with finance and legal teams where applicable
Qualifications
Required:
* Proven experience in a client-facing account management or customer success role, ideally within SaaS
* Excellent interpersonal, presentation, and written communication skills
* Strong organisational skills with attention to detail and the ability to manage multiple client accounts
* Confident working with budgets, reporting, and cross-functional teams
* Minimum quarterly travel to the U.S. (average trip length is 2 weeks)
Preferred:
* Experience with casino, gaming, or loyalty-based promotional environments
* Competency with tools such as Excel, CRM systems, and reporting platforms
What We Offer
* Competitive salary and performance-based incentives
* Opportunities for professional growth and development within a rapidly expanding company
* Collaborative and supportive work environment
* Hybrid work model (3 – 4 days in-office, with increased presence during onboarding)
* 20 days holiday + bank holidays
* Additional day off on your birthday