Job Title: Customer Relations Manager Job Description: Are you an ambitious Customer Relations Manager looking for your next step within a rapidly developing company, expanding and implementing exciting new treatment plans where you can be part of that company development from the beginning? Hit 'Apply Now' to get started! Location: Hybrid (WFH and Manchester) Salary Range: £30,000 - £35,000 About the Company: Our client is a nationwide remote medical provider of Bioidentical Hormone Therapy. This evolving and innovative new field of medicine treats the symptoms of hormone deficiency by mimicking the effects of natural hormone production. Their clinician-led treatment pathway uses unique and tailor-made bioidentical hormones to treat symptoms of low or imbalanced hormones in both men and women. They are changing patient lives for the better and that satisfaction of achievement is shared between patients and clinicians. About the Role: We are looking for a highly organised, customer-focused Customer Relations Manager to support the Operations Director in delivering exceptional service throughout the customer journey. You will manage inbound and outbound communications, handle enquiries and complaints with professionalism and care, champion customer success, and report on key service-level metrics to help continually improve. Key Responsibilities: * Manage inbound and outbound customer calls and emai...