Ontime Reports
About Us
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
The Role
Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. Our specialist team make a real difference to injured peoples’ lives, through our passion for client care.
This will be a varied job role which largely surrounds case related administration, including requesting medical records, processing medical records, calling GP’s & Hospitals for updates on outstanding records requests, combining records, calling medical experts for updates on outstanding reports and general administration duties.
Responsibilities
* Requesting Medical Records from GP’s Hospitals, Ambulance Service and Dental Practices
* Calling Records Providers for updates to ensure records are obtained in a timely manner
* Quality Checking Medical Records Received
* Processing Records Received
* Producing an invoice for Records Work
* Combining & Extracting Records
* Removing Passwords from Encrypted documents
* Monitoring the records mailbox
* Assisting on task lists
* Other ad hoc duties as required
Person Specification
* GCSE Maths and English at Grade C or above, or equivalent
* Administrative experience
* Knowledge of Microsoft Office packages including Word and Outlook
* Strong IT skills, knowledge of Win Zip, 7 Zip, Egress Switch, Micro Dicom, Image Exchange Portal would be an advantage.
* Excellent standard of written and spoken English
* Ability to always maintain client confidentiality
* Ability to deal with volumes of work and manage conflicting priorities
* High levels of accuracy and attention to detail
* Experience of dealing with customers on the telephone
* NVQs or qualifications in business administration is a distinct advantage
* Desirable to have a medical or legal background in Admin
Salary & Hours
* A salary of £21,156.20 - £25,695.54, dependent on age
* Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
Benefits
Hybrid Working
Hybrid working pattern after probation
23 Days Holiday
Rising to 26 days, plus bank/public holidays.
Extra Holidays
3 holiday buy backs and an extra day for your birthday after service length requirement.
Looking After Your Health
Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.
Looking After Your Well-being
24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.
Work Life / Balance
Active social committee with generous departmental and firm-wide social budget.
Recruitment Process
Interviews will be conducted by MS Teams and will include scenario-based questioning.
Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. #J-18808-Ljbffr