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We're seeking ahighly organised, detail-focused, and proactive individualto join our friendly and supportive team in our office-based role atHaslemere. This is a varied and rewarding role that combines customer care, order processing, and business administration. You'll be dealing with a wide range of customers from retail to education as well as navigating our e-commerce web platforms.
This is an ideal role for someone with strong administrative skills, a customer-first mindset, and a natural attention to detail.
Key responsibilities
* To effectively manage an email inbox, prioritise tasks efficiently, and ensure timely follow-ups.
* Respond promptly and professionally to a variety of customer queries ranging from inbound calls to emails and live web chats.
* Process orders, generate clear and competitive quotes, and manage service orders from sale to invoicing.
* Attend departmental meetings and provide administrative support to the wider team.
* Liaise with internal departments to help resolve customer queries and issues.
* Open and manage customer support tickets via webchat and other platforms.
* Maintain accurate customer, order, and service records.
Role requirements
* Experience in an administrative role is advantageous.
* Proficiency in Microsoft Office applications, including Outlook, Word and Excel preferred.
* Exceptional accuracy and attention to detailin all aspects of work.
* Strong written and verbal communication skills.
* Acustomer-first attitudeand genuine enthusiasm for delivering excellent service.
* Previous experience in direct customer communication (in person, over the phone, or via email/webchat) is desirable.
* Proactive, solution-focused, and comfortable thinking outside the box to overcome challenges.
* Able to prioritise a varied workload to meet deadlines.
* The role is on-site and based at our Haslemere office in Surrey, UK.
* Working hours: 9:00 – 17:30, Monday - Friday
* 20 days paid holiday per year plus bank holidays, a wellbeing day and life emergency day (holiday increases by 1 day per annum, capped at 25 days).
* Competitive salary and generous staff discount
* Employee Assistance Programme (EAP)
* Company pension scheme
* Free parking
Additional information
We are part of the Frederick Hyde group, and our brands include Chamberlain Music, Musisca, MMX, Percussion Plus, Octopus Ukulele, Recorder Workshop and Tom & Will.
You will be part of a friendly and supportive team of approximately 40 members of staff with excellent on-the-job training provided. In return we offer a competitive salary, a generous staff discount on our wide range of products, and the opportunity to join a hardworking team in a fun and relaxed atmosphere.
We are conveniently located a short distance from Haslemere train station with ample parking on site for applicants intending to commute via car.
How to apply
To apply, please send a completed application form tomelanie.harris@chamberlainmusic.com by 17:30 on Friday 4th July.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Retail Musical Instruments
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